Terms and Conditions

Last Updated: March 3, 2025

Welcome to MPP Global Solution! By accessing and using our website and logistics services, you agree to the following Terms and Conditions. Please read them carefully before scheduling a service. If you do not agree with any part of these terms, please refrain from using our services.

1. General Terms

  • We provide logistics, freight forwarding, warehousing, and supply chain management services for businesses and individuals.
  • By booking, you confirm that you are authorized to act on behalf of a business or as an individual customer.
  • We reserve the right to update these terms at any time without prior notice.

2. Booking & Payment

  • Services must be booked in advance through our official channels (phone, email, or WhatsApp).
  • Full or partial payment (based on agreement) is required to confirm the booking.
  • All transactions are processed securely via trusted third-party providers. We do not store payment information.

3. Service Availability

  • All logistics and delivery bookings are subject to operational availability and capacity.
  • We may cancel or reschedule services due to weather, customs clearance, or other logistical issues.
  • Our services are available in specified regions outlined on our website or as agreed upon.

4. Client Responsibilities

  • Clients must provide accurate shipment details, including weight, dimensions, and content type.
  • Proper packaging and labeling of goods are the responsibility of the sender unless agreed otherwise.
  • Ensure availability for pickup and delivery at scheduled times.

5. Delivery Commitments

We strive to meet delivery timelines; however, delays due to traffic, customs, or force majeure events may occur. We will communicate any delay as soon as possible.

6. Cancellations & Refunds

  • Cancellation requests must be made at least 24 hours before scheduled pickup/delivery.
  • Late cancellations may incur a fee or be non-refundable.
  • Eligible refunds will be processed within 5-7 business days.

7. Liability

  • MPP Global Solution is not liable for delays caused by customs, regulatory authorities, or incorrect client information.
  • Our liability is limited to the declared value of the shipment or as per insurance terms (if purchased).
  • We are not responsible for prohibited or undeclared items in shipments.

8. Contact Us

For inquiries, support, or assistance, reach out to our logistics team:

Email: Info@mppglobalservices.co.in
Phone: + 91 8825766245